policies

store return policy:

Returns accepted within 7 days of purchase date

  • Original receipt required.
  • Merchandise must be unworn, unused, and in original condition.
  • ALL tags must be attached.
  • Returns originally paid with cash will receive a cash refund.
  • Returns originally paid by credit/debit card will be issued a credit on the same card used for purchase.

ALL EXCHANGES ARE FINAL.
ALL SPECIAL ORDERS ARE FINAL.
ALL SALE, DISCOUNTED, & ALTERED MERCHANDISE ARE FINAL.

without original receipt or past 7 days

We will gladly accept your return without the original receipt for in store credit. The store credit will be issued for the current selling price of the item(s). Please keep your gift card safe until it is ready to be used.

Koze will accept returns/exchanges up to 14 days past the original date of purchase for in store credit only.

Seen something you like and can’t find it on our site? Give us a call at (415) 435 1916 or text 415 419 1339 and we will be happy to provide additional information and/or place your special order.

payment options:

Koze accepts all major credit cards including debit cards with VISA or MASTERCARD logo and APPLE PAY. Sorry, NO PERSONAL CHECKS.

privacy policy:

Koze will not sell or share your information with any other entity.

e com return policy:

Shipping & Returns

Items qualifying for return will be issued a refund on original form of payment.

To qualify for a refund we must be notified by email of your intent to return within 2 business days of receiving the item. Return item must be: unworn, unused and in original condition with Koze tags attached). The return must arrive back at the store within 10 days from the date of delivery for full refund. Unfortunately, shipping and handling are non-refundable. Sorry, NO EXCEPTIONS.  Any mail return not meeting these requirements will not be refunded rather a gift card will be issued for for the current selling price.

If you wish to make a return, simply notify us (BY EMAIL) within 2 days of receiving your package by emailing info@getkoze.com. Please include your receipt number and which item(s) you’d like to return.

Customers will be responsible for paying return shipping costs, and can be sent back via UPS, FedEx, or USPS to:

Attn: Returns
Koze
16 Main St.
Tiburon, CA 94920

After your return is received, you will be contacted to confirm the return/refund is in process. Please allow 5-10 business days for the credit to be applied to your original method of payment.