policies

return policy:

Returns accepted within 7 days of purchase date

  • Original receipt required.
  • Merchandise must be unworn, unused, and in original condition.
  • ALL tags must be attached.
  • Returns originally paid with cash will receive a cash refund.
  • Returns originally paid by credit/debit card will be issued a credit on the same card used for purchase.

ALL EXCHANGES ARE FINAL.
ALL SPECIAL ORDERS ARE FINAL.
ALL SALE, DISCOUNTED, & ALTARED MERCHANDISE ARE FINAL.

ALL ACESSORIES ITEMS (including: Jewelry, Handbags, Shoes, Hair Accessories, Scarves, Hats, Lingerie etc.) ARE FINAL SALES.

without original receipt or past 7 days

We will gladly accept your return without the original receipt for in store credit. The store credit will be issued for the current selling price of the item(s). The store credit has no expiration and works like cash, so please keep your credit safe until it is ready to be used.

Koze will accept returns/exchanges up to 30 days past the original date of purchase for in store credit only.

See something you like? Give us a call (415 435 1916), We’ll be happy to provide additional information and/or place your special order.

payment options:

Koze accepts VISA and MASTERCARD Debit and Credit Cards and we can process AMEX payment if necessary. NO PERSONAL CHECKS.

privacy policy:

Koze will not sell or share your information with any other entity.